This website has been designed to ensure that as little personal data as possible will be collected. By using the contact form, or contacting me by email, telephone or telefax, your data may be saved in an appropriate client or project management system.
The data saved in response to an enquiry will be deleted if no longer needed and insofar as statutory archiving obligations allow.

Data processing
If contacted by a customer, interested party, supplier, website user, etc., any personal data provided voluntarily – e.g. in a contact form, by email or over the telephone – will be processed for the relevant purpose. This will or may involve the following data:

• Contact details (e.g. first name, last name, telephone number)
• Messages sent in a contact form (e.g. full name, email address, postal address, subject, message)
• Usage data (e.g. website pages visited, interest in content, access times)
• Communication data (e.g. IP address, browser version)

Purpose of data processing
The data provided will be used as follows:

• For establishing contact and related correspondence
• For completing a project
• For issuing quotes and invoices related to the requested services

Definitions of terms

Personal data means any information relating to an identified or identifiable natural person (‘data subject’). An identifiable natural person is an individual who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.

Processing means any operation or set of operations performed on personal data or on sets of personal data, whether or not by automated means, such as the collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.

Consent No personal data is collected from visitors to the website of TLS. Only consent to the use of cookies is required (see ‘Cookies’).
By contacting TLS by phone, email or fax, you consent to the collection and processing of the personal data you disclose, as described in the data privacy policy. This consent can be revoked at any time. If you wish to revoke your consent, please send notification to the email address provided above (mail@tayloredlanguageservice.com) and in doing so include your name and your email address.

Controller means the natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means for processing personal data.

Processor means a natural or legal person, public authority, agency or other body that processes personal data on behalf of the controller.

Legal principles

The principle of the data protection law is the right of the individual to informational self-determination. The legal basis for processing data is set out under Article 13 GDPR.

Collaboration with third parties or processors
If data is disclosed or transferred to other individuals or entities (third parties) during processing, or they are granted access to such data by other means, this shall ensue only on the basis of your legally required consent, a legal obligation or for pursuing a legitimate interest.
If a third party is appointed to process data for the purpose of managing an order, this shall take place on the basis of Article 28 GDPR.

Transfer of personal data to third countries
Any transfer of personal data for processing in a third country shall ensue only if necessary for fulfilling contractual or pre-contractual obligations, subject to the consent of the data subject, or on the basis of another legal obligation or for the purpose of pursuing the legitimate interests of the controller. As far as the processing is permissible, this shall take place subject to specific guarantees such as a level of data protection recognised officially as commensurate with that in the EU or in accordance with specific, officially recognised contractual obligations.

Rights of data subject

Withdrawal of consent (Article 7, 3 GDPR)
The data subject shall have the right to withdraw his or her consent at any time.

Access (Article 15 GDPR)
The data subject shall have the right to obtain from the controller confirmation as to whether or not personal data concerning him or her are being processed and where this is the case, access to the personal data and the following information:

• The purposes of the processing
• The source of the data
• The recipient(s), where applicable, to whom the personal data have been or will be disclosed, in particular recipients in third countries
• The envisaged period for which the personal data will be stored
• The right of the data subject to request from the controller rectification or erasure of personal data or restriction of processing of personal data concerning the data subject, or to object to such processing

Upon written request, TLS will provide the data subject with details of the personal data related to him or her that has been stored.

Rectification (Article 16 GDPR)
The data subject shall have the right to demand rectification of inaccurate personal data.

Erasure (Article 17 GDPR)
The data subject shall have the right to demand erasure of personal data concerning him or her if these data are no longer necessary in relation to the purposes for which they were collected or otherwise processed. A “right to be forgotten” also exists in the event that the data to be erased have been made public by the controller. The latter must then take all reasonable steps to inform the entities processing these data that the data subject has demanded erasure of all links to, copies or duplicates of such data.

Restriction of processing (Article 18 GDPR)
The data subject shall have the right to demand that processing be restricted, e.g.

• if the accuracy of the data is contested by the data subject.
• if the controller no longer needs the personal data for the purposes of processing, but they are required by the data subject for establishing, exercising or defending legal claims.
• if the data subject has objected to processing and it has not yet been verified whether the legitimate grounds of the controller override those of the data subject.

Right to data portability (Article 20 GDPR)
The data subject hereby has the right, under certain circumstances, to obtain a copy of the personal data concerning him or her in a structured, commonly used and machine-readable format.

Right to object (Article 21 GDPR)
Data subjects may object at any time to the storage and future processing of their personal data. Objection may be raised in particular where personal data are processed for the purposes of direct marketing.
This excludes data that are required for the purpose of managing contracts and orders.

Right to complain (Article 77 GDPR)
Data subjects have the right to lodge a complaint with a supervisory authority, in particular in the Member State of his or her habitual residence, place of work or place of the alleged infringement if the data subject considers that the processing of personal data relating to him or her infringes the applicable regulation.

Erasure of data
As defined by Article 17 and Article 18 GDPR, the data processed by TLS shall be erased, or data processing shall be restricted, respectively. Unless stated otherwise in this data privacy policy, any personal data that has been saved shall be erased as soon as they are no longer required and the statutory retention obligations state nothing to the contrary. If the data are required for other, or legally permissible purposes, they shall not be erased but their processing shall be restricted. This applies for instance to data that must be retained for commercial and tax reasons.
The data subject has the right to request that incorrect personal data be rectified, erased or restricted. This right may be exercised at any time by using the contact form or the request form provided on this website, for instance. There is no charge for such a request.